OUR MISSION | BILL OF RIGHTS

Customer Bill of Rights
The undersigned partners of Premier Builders & Development, Inc. express a desire to clearly state the principles and ideas, which guide all of us at Premier in our relationships with our customers. We feel this unusual step is necessary at this time because we find ourselves frequently dissatisfied with the way we are treated, as individuals and as a company. Disinterest, discourtesy, bad service, late deliveries and just plain bad manners are too common occurrences.

We cannot tell others how to run their business (except by not buying from them) but we can
run our business as we feel a business should be run. Therefore, the following is a list we consider to be the inalienable rights of our customers.

WE EXPECT TO BE HELD TO ACCOUNT WHENEVER WE DENY ANY OF THESE RIGHTS TO ANY CLIENT.
1. As our customer, you are entitled to be treated with friendliness, honesty, courtesy and respect.

2. As our customer you are entitled to full value for your money. When you buy a home from us you should feel assured that it was a good buy, and at a fair price.

3. As our customer, you are entitled to be proud of your new home and to know that your satisfaction is our main concern.

4. As our customer, you are entitled to prompt courteous, knowledgeable answers to your questions. Our goal is to provide all the help we can give you in designing, building and
servicing your new home.

5. As our customer, you are entitled to the privilege of being an individual and of dealing with individuals. When there are questions about your home, you are entitled to speak with the appropriate individual so the question can be resolved immediately, in the most mutually satisfactory manner possible. As our customer we wish to be accessible and welcome all your thoughts and concerns as it affects our relationship.

6. AS OUR CUSTOMER, YOU ARE ENTITLED TO BE TREATED EXACTLY AS WE WANT TO BE TREATED WHEN
WE ARE SOMEONE ELSE'S CUSTOMER.

64682 Cook Ave. #30, Bend, OR 97701 | 541-383-3800 | Fax: 541-610-1616 | rcpbi@yahoo.com | CCB#183486